Terms and Conditions

Effective Date: 01/01/2023

These Terms and Conditions govern the provision of services by Mtek Solutions Electrical & Security (“we,” “our,” or “us”) to the client (“you,” “your”) and constitute the entire agreement between the parties.

  1. Scope of Services

We provide electrical services as agreed in our written quotes or contracts. Any additional work beyond the agreed scope will be subject to a separate agreement and may incur additional charges.

  1. Quotations and Pricing
  • Quotes are valid for 30 days from the date of issue.
  • All prices include VAT unless otherwise stated.
  • Any changes to the scope of work after acceptance may result in price adjustments.
  1. Payment Terms
  1. Payment Deadlines:
    • Payment is due within 7 days of the invoice date unless otherwise specified on the invoice.
  2. Late Payments:
    • Interest will be charged on overdue payments at a rate of 8% above the Bank of England base rate per annum or 1% per month, whichever is higher.
    • Interest accrues daily from the payment due date until the invoice is settled in full.
  3. Debt Recovery Costs:
    • In the event of non-payment, any costs incurred in recovering the debt, including debt collection agency fees, legal fees, and court costs, will be added to the outstanding balance.
  1. Cancellations
  1. Notice Period:
    • Cancellations must be made at least 7 days prior to the scheduled start date.
  2. Cancellation Fees:
    • For cancellations within 7 days, a fee of 20% of the total project cost will apply, with a minimum charge of £50.
    • Cancellations made within 48 hours of the start date may incur a fee of 50% of the total project cost, depending on the circumstances.
  1. Warranty and Liability
  1. Workmanship Warranty:
    • We offer a 12-month warranty on all workmanship from the date of completion, subject to normal usage conditions.
  2. Materials Warranty:
    • Manufacturer warranties apply to all parts and materials supplied by us.
  3. Limitations of Liability:
    • We are not liable for damages caused by misuse, third-party interference, or unforeseen events beyond our control (e.g., weather, power surges).
  1. Access and Site Conditions
  1. Client Responsibilities:
    • You must provide safe and clear access to the worksite.
    • Any delays caused by site conditions or access issues may result in additional charges.
  2. Hazard Notification:
    • It is your responsibility to inform us of any hazards or special requirements at the site before work begins.
  1. Permits and Compliance
  1. Permits:
    • We will obtain necessary permits and ensure compliance with all relevant regulations for the agreed work.
  2. Client Obligations:
    • You are responsible for notifying us of any restrictions or requirements specific to your property or local area.
  1. Termination of Services

We reserve the right to terminate services if:

  • You breach these Terms and Conditions.
  • Payment is not made as agreed.
  • Site conditions pose a safety risk to our team.
  1. Dispute Resolution
  • Any disputes will be addressed promptly.
  • In the event of unresolved disputes, both parties agree to mediation before pursuing legal action.
  1. Data Protection
  • Any personal information collected will be used solely for providing our services and will not be shared with third parties without your consent.
  1. Governing Law

These Terms and Conditions are governed by the laws of [your country or region], and any disputes will be subject to the exclusive jurisdiction of its courts.

Acceptance of Terms

By engaging Mtek Solutions Electrical & Security, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.